ORTHOTICS FAQ

Does my insurance cover the cost of orthotics?
Can you bill my insurance directly?
Do my orthotics come with a warranty?
Will they fit in my shoes?
How long does it take for my orthotics to arrive?
Do I need a medical doctor’s prescription for orthotics?
What happens if my orthotics are uncomfortable?
How often should I replace my orthotics?


Q. Does my insurance cover the cost of orthotics?
A. Every insurance plan is different so it will depend on your coverage however most benefits plans cover orthotics. Please check with your insurance provider to determine how much coverage you have.

Q. Can you bill my insurance directly?
A. In some cases we can bill your insurance directly. We determine this on a case-by-case basis. If you would like us to bill your insurance company directly we will need to contact your insurance provider directly which means we will need your name, contact information, plan number and care card number. If we determine we are able to directly bill your insurance we may ask that you leave a credit card on file with us incase your claim is denied for any reason.

Q. Do my orthotics come with a warranty?
A.
The orthotic manufacturer warranty is as follows:

  • Lifetime against cracking, splitting or breaking
  • 6 months against de-lamination and tearing of the original top cover/bottom reinforcement.

Q. Will they fit in my shoes?
A.
Orthotics can be customized to fit into any shoe. We recommend optimizing your orthotics to fit the shoes you wear most often. If you routinely wear significantly different shoes you may benefit from purchasing multiple pairs or orthotics.

Q. How long does it take for my orthotics to arrive?
A.
Although there is variability given wait times at the lab and shipping we cannot guarantee an arrival date. Most orthotics arrive between 2 and 5 weeks from fitting.

Q. Do I need a medical doctor’s prescription for orthotics?
A.
You do not require a prescription to purchase orthotics from Bayside. If you are planning on submitting a claim to your extended medical benefits provider, they may request a medical doctor’s referral with your claim. If this is the case, simple make an appointment with your family doctor or visit a drop in clinic and have them provide a prescription for you.

Q. What happens if my orthotics are uncomfortable?
A.
New orthotics will likely be uncomfortable for the first few days. We recommend gradually increasing the time in your orthotics so your feet slowly become accustomed to them. After the break-in period the orthotic does not feel quite right, we can send them back and make any necessary changes within 3 months of the manufacturer’s original shipping date.

Q. How often should I replace my orthotics?
A.
If you are currently wearing orthotics you should have your feet evaluated every year and you should have them replaced every 2-3 years depending on how much you are on your feet.